DELIVERY

UK DELIVERY	£1.99 - £3.50 (2-4 working days)
UK FREE DELIVERY	FREE (Orders over £75 - Typically 1-3 Days)

CANCELLATIONS

You have 30 days to cancel your order from the date of delivery. You must NOTIFY US via email/message our Instagram or Facebook page as soon as possible or via our Contact Us page should you wish to do so. Once we have been notified of this, you have 30 days to return the parcel to us. 

 

RETURNS

 

ONLINE

In the unfortunate event that your item is unsuitable you are able to return your item under our 'No Quibble' Returns Policy.

Please complete the returns order form included with your order and return the items to us in its original packaging within 30 days of cancellation/delivery to be eligible for a refund.

To ensure a prompt refund, please ensure that all your order details are provided on the relevant paperwork when returning your item, especially your ORDER NUMBER.  Without full details we will not be able to process your refund. 

Returns are not accepted on personalised items that are made to order.

NB. Return Postage is at the buyers expense.

Please be aware that processing your refund can take up to 7 working days once your returned item has been received.

At present, we do not offer an exchange service. You will have to return your item and reorder an alternative should you wish to do so.

If you return your item outside of the 30 days timescale from cancellation, your refund may not be processed and you will be responsible for arranging return postage at your cost to get your item back to you.

To ensure safe return of your order, here at AGMCustoms we strongly recommend that you send your item via RECORDED DELIVERY or a reliable COURIER service which offer a traceable record of your parcel.  If you chose to use standard delivery we will not be responsible for any undelivered or lost items and it will be your responsibility to make a claim for any lost/undelivered items.

If your original purchase is part of a SPECIAL OFFER for multibuys or where a FREE Gift is awarded due to purchasing a certain item, in the event you return part or full order without returning the Free Gift, you will be charged for the Free Item or Full Price for item kept that formed part of the Offer.

PLEASE NOTE: If your original order qualified for Free Postage and any returns made, once refunded now bring your order under the Free Postage qualifying amount, a postage cost of £1.99 - £3.50 will be deducted from your refund.

FAULTY ITEMS

In the unfortunate event that your item is faulty/damaged upon receipt, you have 30 days to notify us. Please send us a message via our Contact Us page or via our Facebook Page without delay so that we can assit you. You have several options available to you. We can (if possible) arrange a repair, you can exchange your item, receive a credit note or opt for a full refund.

Please adhere to our returns policy and return to us as soon as possible. Upon receipt we will inspect the faulty item and issue a full refund or replacement if preferred. Initial postage costs will also be refunded where only one item is purchased.

LOSS OF ORDER

In the unfortunate event that your parcel fails to be delivered, please allow 21 working days from dispatch for full refund or replacement to be issued.

Unfortunately, in the event that your item is late arriving we cannot take resposibilty for the reason why, once your order has been dispatched it is in the hands of the chosen courier. You can use your tracking number for an up to date delivery status and we recommend you contact them direct should you have any queries.

Should your parcel be delayed or you have missed the delivery for any the following reasons, we are unable to refund any delivery cost.

1. Delivery has been attempted but not taken.

2. The delivery company (Royal Mail/Courier) have experienced problems such as being unable to locate your address due to inconsistent/incorrect delivery address provided or vehicle maintenance problems.

3. Should the delivery company find themselves unable to successfully deliver your order because of 'insufficient/incorrect' address details provided by the customer, and therefore have to return it to the AGMCustoms HQ address, please allow up to 21 working days from 'attempted/expected delivery' before a refund or replacement is issued. This gives the original parcel enough time to go through the process of getting back to us. 

For all enquiries regarding delivery or returns, please Contact Us for advice and assistance should you need additional information.